WhatsApp Business API revolutionizes brand-to-customer communication, offering advanced features that benefit businesses of all sizes. Here’s how Neeti Bots facilitate better customer engagement:
Preferred Channel Connectivity:
Neeti Bots enable brands to connect with customers on their preferred chat platform, reducing the need for customer support calls. MakeMyTrip and SnapTravel have experienced a significant reduction in calls and improved customer service using WhatsApp Business API.
Real-Time Conversations:
Neeti Bots facilitate instant, two-way communication, allowing brands to provide timely responses. Shopclues witnessed increased customer engagement, cross-sells, and new orders after implementing WhatsApp Business API.
Global Reach:
With billions of active users in 190+ countries, WhatsApp becomes an ideal marketing platform to reach a global audience. BookMyShow expanded its customer reach and improved transactional communication worldwide through WhatsApp Business API.
Personalized Communication:
Neeti Bots leverage WhatsApp’s advanced features to personalize customer experiences through various message formats, enhancing customer satisfaction and engagement.
Automated Notifications:
By integrating with CRMs and software platforms like Hubspot, Zapier, Shopify, and WooCommerce, Neeti Bots automate notifications, improving open rates and conversions for actions like payments, purchases, and abandoned cart recovery.
Two-Way Communication:
Unlike traditional SMS or email, WhatsApp enables direct communication between brands and customers, allowing real-time query resolution. Neeti Bots assist in managing customer chats efficiently.
Product Recommendations:
WhatsApp Business API offers relevant product recommendations and smart buttons for a seamless customer experience, increasing conversion rates.
FAQ Support:
Neeti Bots can automatically answer frequently asked questions, reducing the workload on customer care executives and providing quick and accurate responses to customers.
Post-Sales Support:
WhatsApp Business API ensures efficient post-sales support, enabling customers to interact easily with brands for issues related to products, refunds, delivery, and more.
Establishing Brand Identity:
Neeti Bots help build trust and brand identity by leveraging WhatsApp’s Green Tick Verification, which confirms brand reliability to customers.
WhatsApp Business API offers endless possibilities for brands to enhance customer engagement, satisfaction, and loyalty. Incorporating WhatsApp into your customer service mix can provide a competitive edge and drive business growth. Neeti Bots can guide you through the process and offer a 15-day free trial to help you get started with WhatsApp Business API.
To begin using WhatsApp Business API:
- Set up a WhatsApp business account or migrate from WhatsApp Business.
- Verify your WhatsApp business account through the necessary documentation.
- Gain access to implement a verified WhatsApp chat or template.
- Start using WhatsApp Business API to improve customer communication.
Experience a new way of communicating with your customers. Let Neeti Bots assist you in leveraging the power of WhatsApp Business API.
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About Neeti Bots:
Neeti Bots, developed by Neeti Brand Accelerator, is an AI-powered chatbot for B2B and B2C websites. It helps businesses accelerate lead generation with an easy-to-build and automated chat interface.
Neeti ChatBots engage visitors, reduce customer acquisition costs, decrease bounce rates, increase session time, and also enable new digital customer acquisition models.
Visit www.neetibots.com for more!
