There has been a steady increase in the significance of chatbots in previous years, but 2018 brought about a significant transformation in the tech and business world. Now more businesses than ever are utilizing chatbots to enhance their sales and improve various aspects of their operations, including lead generation, customer interactions, and overall return on investment. 2019 is expected to be the year when chatbots become even more deeply ingrained in day-to-day commerce. The upcoming year offers unexplored opportunities in artificial intelligence, and the leaders in the AI field are determined to tap into them. Marketers have already received hints about the potential applications of chatbots in boosting business growth, and new trends are already emerging in this field. Here are some noteworthy predictions for chatbots in 2019:
ChatBots will become more human-like:
Initially, the idea of using bots for customer service was met with some resistance. People could easily distinguish between a machine and a human in customer support. However, things have changed in recent years, and the line between human and chatbot interaction is becoming increasingly blurred. Industry experts predict that by the end of 2019, conversing with a chatbot may be completely indistinguishable from interacting with another human. Neeti Bots, our very own chatbot, utilizes natural language programming (NLP) to continuously enhance its conversations with customers. This enables Neeti Bots to engage in fully constructed, coherent sentences that flow naturally when communicating with humans. In addition, Neeti Bots can converse not only in English and Hindi but also in Hinglish, a hybrid of the two languages.
New and improved applications of machine learning:
Chatbots are incredibly useful as they gather data from various sources, piecing together a potentially complex picture. They then utilize this information to interact with users. The analysis of collected data is invaluable in itself. The prediction for 2019 is that chatbots will be able to engage users fully throughout every stage of their needs. This will be achieved by leveraging personalization tools to create unique and tailor-made experiences for each user. Enhancing results by meeting specific and current needs instead of providing generic and unhelpful information.
ChatBots could replace apps:
With the rise of virtual assistants like Siri and Alexa, people have reduced their reliance on apps. Instead, they simply ask their virtual assistants to perform tasks such as retrieving information from the internet, setting reminders, or making calls. Asking a virtual assistant to assist is much more convenient, especially when occupied with other activities like eating, holding a child, or driving. Consequently, as chatbots continue to grow, apps are gradually becoming outdated. Although it may take time for this change to gain widespread acceptance and not everyone will adopt it simultaneously. The transition is inevitable. In some areas, apps have already been replaced by chatbots, as the latter offer greater reliability and benefits to businesses. To understand how chatbots can help your business, check out this blog. While apps may still be present for a while, their future has been determined – they will eventually be replaced by chatbots.
Increased availability of voice-based programs:
One of the main reasons apps will eventually be phased out is their inability to incorporate voice-based software. This feature is already heavily used in the world of chatbots and is expected to experience exponential growth in the future. Over time, voice-based programs will become more widespread and popular.
Closing Thoughts:
Having an understanding of the general direction of the artificial intelligence industry, particularly chatbots, makes the job of marketers somewhat easier. With these predictions in mind, you are equipped to make informed decisions for your brand. Neeti Bots is a comprehensive solution for all your business needs. By using Neeti Bots, you can streamline your website and handle various aspects of your business. Unlike other bots that only manage specific areas. Take advantage of our free demo today!
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About Neeti Bots:
Neeti Bots, developed by Neeti Brand Accelerator, is an AI-powered chatbot for B2B and B2C websites. It helps businesses accelerate lead generation with an easy-to-build and automated chat interface.
Neeti ChatBots engage visitors, reduce customer acquisition costs, decrease bounce rates, increase session time, and also enable new digital customer acquisition models.
Visit www.neetibots.com for more!
