WhatsApp has become the go-to messaging app for businesses in recent years. The introduction of WhatsApp Business in 2018 opened up exciting opportunities for businesses to expand their reach and connect with their audience. The numbers speak for themselves: over 15 million businesses worldwide are already using WhatsApp for their business needs, and in India, businesses using WhatsApp Business API for e-commerce have seen an average increase of 113%. It’s clear that customers prefer messaging customer service over phone calls, with 56% expressing this preference.
So, how can fast-growing businesses make the most of this popular messaging channel? The answer lies in leveraging the power of WhatsApp Business API. This comprehensive solution offers a range of features designed to meet the evolving needs of businesses. By the end of this article, you’ll have a good understanding of some of the most sought-after features of WhatsApp Business API and how you can leverage them using Neeti Bots.
What exactly is WhatsApp Business API? It’s a messaging solution that enables businesses to communicate with their customers using WhatsApp. This paid version of WhatsApp Business is ideal for businesses and enterprises looking for a scalable solution to support their growth. With the WhatsApp Business API, you can make use of features such as messaging templates, notification campaigns, automated customer service, and various marketing campaigns. It also allows for seamless integration with your existing CRM, customer service, or e-commerce platforms, ensuring a smooth customer experience. Keep in mind that the WhatsApp Business API is only available through approved business solution providers and requires WhatsApp’s approval before use.
Now, let’s explore some of the core features of WhatsApp Business API offered by Neeti Bots:
1. WhatsApp Marketing:
Think of it as a notifications engine that enables you to send automated, personalized messages in bulk to users. With Neeti Bots, you can send both personalized and bulk notification messages to your customers, setting up campaigns to trigger messages based on specific requirements. You can even include rich media such as images, videos, and documents to enhance the appeal of your messages.
2. WhatsApp Automation:
This time-saving feature allows businesses to send quick replies to efficiently resolve customer queries with just a click. Neeti Bots lets you create WhatsApp quick replies with personalized content, including rich media and variables, ensuring a seamless customer support experience.
3. WhatsApp CRM:
Managing a large inflow of support requests can be challenging, but Neeti Bots’s Shared Team Inbox simplifies the process. It offers a dedicated inbox for each team member, facilitating better collaboration and increasing productivity. You can easily send and receive messages, access complete user details, add custom tags, and even write and save notes for improved communication.
4. WhatsApp Templates Library:
Engage better with customers by creating interactive WhatsApp template messages, such as delivery alerts, payment notifications, and flight reminders. Neeti Bots provides a pre-approved template library where you can select and customize template messages with rich media, buttons, and quick replies. These messages require prior approval from WhatsApp before being sent out to customers.
5. Contacts Management and Bulk Contact Upload:
Effective management of customer information is essential for businesses. Neeti Bots’s WhatsApp contact management feature allows you to organize and search for customer details easily. You can add and manage all customer information, apply filters, and even upload contacts in bulk using CSV files or the API.
6. WhatsApp Chat Widget:
Enhance customer engagement by embedding a chat widget on your website. Neeti Bots’s customizable WhatsApp chat widget enables visitors to initiate conversations with just a single click. You can customize the widget’s design, position, and text to suit your preferences, maximizing lead conversions.
7. WhatsApp API Integrations:
Seamlessly integrate WhatsApp Business API with external third-party solutions using Neeti Bots. This integration allows for a full-stack WhatsApp business solution, integrating with popular platforms such as e-stores, CRMs, payment gateways, and business apps.
It streamlines messaging, customer service, and marketing activities, providing a seamless customer experience.
WhatsApp Business API offers a convenient and efficient way for businesses to connect with customers and establish a personal touch. If you’re still unsure, you can take advantage of Neeti Bots’s 14-day free trial to experience the benefits firsthand. Sign up today and unlock the potential of WhatsApp Business API for your business!
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About Neeti Bots:
Neeti Bots, developed by Neeti Brand Accelerator, is an AI-powered chatbot for B2B and B2C websites. It helps businesses accelerate lead generation with an easy-to-build and automated chat interface.
Neeti ChatBots engage visitors, reduce customer acquisition costs, decrease bounce rates, increase session time, and also enable new digital customer acquisition models.
Visit www.neetibots.com for more!
